Shipping Policy
We want every order to arrive safely, quickly, and with full transparency. Below you’ll find everything you need to know about processing times, delivery, tracking, customs, and support.
Reliable delivery from checkout to doorstep
- Orders processed within 1–3 business days
- Tracking details sent once your order ships
- Support available for lost or delayed packages
Order Processing
All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been prepared, you will receive an email confirmation with shipping details.
During promotions, launches, or high-demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times depend on your location and selected shipping method.
Domestic
2–5 business days
International
5–12 business days
Tracking
Sent by email after dispatch
Shipping Rates
Shipping costs are calculated at checkout based on your destination and chosen shipping method. From time to time, we may also offer free shipping promotions, which will be clearly indicated on the website.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and related charges imposed by the destination country. These charges are the responsibility of the customer unless stated otherwise.
Delays
Although we always aim for timely delivery, delays may occasionally occur due to:
- High order volume
- Courier disruptions
- Weather conditions
- Customs clearance
- Incorrect shipping details
Incorrect Address
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect information submitted by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or expected delivery date. We will review the case and work toward a solution as quickly as possible.